2025 NCSA All-Star Award Winners

Each year, the NCSA All-Star Awards shine a spotlight on the very best in customer service—individuals, teams, and organizations that embody service excellence in action.

The 2025 nominations reflected an incredible range of dedication, creativity, and commitment to customers. Choosing the winners was no easy task, and we are proud to honor those who went above and beyond in their service this year.

Meet the 2025 NCSA All-Star Award recipients!

View NCSA press release announcing the 2025 All-Star Awards recipients.

Service Person of the Year
Adrianna Sperkacz
Group Director, People Experience
Apex Health

Contact Center Representative of the Year
David LaFleche, LCCSP
Client First Center Supervisor, Online Support Team
First Financial Bank

Service Volunteer of the Year
Deb Presley
President
Central Illinois Down Syndrome Organization (CIDSO)

Service Team of the Year
United Bank Customer Care Team
Charleston, West Virginia

Service Organization of the Year
The School District of Philadelphia
Philadelphia, Pennsylvania

Thank you to all the nominees and nominators who shared their stories. Your commitment to service excellence is what continues to raise the bar for our profession worldwide.

Do you know someone who deserves recognition next year? Nominations are already open for the 2026 All-Star Awards—everyone is eligible to nominate and be nominated!

Words from our 2025 All-Star Award winners

"I am deeply honored to receive NCSA's 2025 Service Person of the Year award. Having led patient and employee experience initiatives in the U.S. and across the globe, I've seen firsthand that service excellence transcends borders—it's about humanity. This recognition celebrates the incredible teams around the world who bring empathy, purpose and innovation to every interaction. When we serve with heart, we transform not only organizations but the lives of all those we serve."
—Adrianna Sperkacz, Group Director, People Experience, Apex Health

"I am truly humbled, honored, and blessed to receive the Contact Center Representative of the Year Award. To receive such a high honor is the pinnacle of my career, though without the world-class teammates I have, this award wouldn’t have happened. My job is always to enable and empower my team to be extraordinary in what they do every day. We want the client experience to be so impressive, every time, that they become fiercely loyal to us and the bank. I can honestly say that my participation and certification through NCSA continue to help me become a more impactful servant leader and coach. This is the perfect organization for anyone in a customer service role. I am deeply grateful for the recognition."
—David LaFleche, LCCSP, Supervisor: Online Support Team, First Financial Bank

"Being recognized for my work on behalf of the Central Illinois Down Syndrome Organization is an honor. My 33 years of service have been a labor of love to bring forth a brighter future for families touched by Down syndrome."
—Deb Presley, President, Central Illinois Down Syndrome Organization (CIDSO)

"It is an honor to be recognized as the 2025 Service Team of the Year by the NCSA. United's commitment to providing excellence in service is through building strong relationships with our customers. We strive to provide 2nd mile service with empathy and caring, while taking ownership to resolve their concerns. This award is a testament to the extraordinary service that our Customer Care team provides as well as United’s unwavering commitment to putting customers' needs first."
—Janelle Nixon, SVP and Director of Customer Care, United Bank

"We are honored to be recognized as NCSA’s 2025 Organization of the Year. Partnering with parents and families is critical, and the implementation of our new two-way communications platform has been instrumental in advancing that mission. Before launching this platform, we often heard frustration from families whose concerns were not always addressed in a timely manner. This award is a reflection of the dedication, professionalism, and care our Customer Service team demonstrates every day. It reaffirms our belief that when we listen, respond, and engage with empathy, we strengthen the partnership between families and schools."
—Alexandra Coppadge, Chief of Communications and Customer Service, School District of Philadelphia